About this policy
This policy explains how Adelaide Hot Water Solutions ("we", "us") handles personal information collected through this website and by phone. We aim to handle it in line with the Australian Privacy Principles.
Information we collect
When you ask for a quote we may collect your name, phone number, email address, suburb or street address, and the details you give us about your hot water system and the work you need. If you call, we may keep a record of the call and the number you called from. Like most websites, this site may also record basic technical data such as pages visited, browser type and approximate location, using standard analytics tools.
Why we collect it
We collect your details so we can pass your enquiry to an independent local contractor who can contact you, inspect the job and give you a quote. We may also use them to follow up on your enquiry, to keep records of enquiries received, and to improve this website.
Who we share it with
Your enquiry details are shared with the independent contractor, or contractors, we refer your job to. They will use them to contact you about the work. We also use service providers to run this website and our phone lines, and they may store or process your details on our behalf. We do not sell your personal information.
Storage and security
We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by calling (08) 7100 9072. We may need to confirm your identity first.
Complaints
If you are unhappy with how we have handled your information, contact us first so we can try to resolve it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The version on this page is the current one. See also our terms and conditions and disclaimer.